Support Is In the App
Support for Grand Media Station is handled entirely through the built-in support system inside the application. There is no monitored support inbox, no support email address, and no ticketing portal outside the app.
This is an intentional decision, not a limitation.
Why In-App Only
The support system inside GMS is anonymous by design. You don't need an account or an email address to submit a ticket. Your request is attached to your anonymous license UUID — I can help you without ever knowing who you are.
An external support inbox would require you to identify yourself in a way the in-app system doesn't. That's a trade-off I'm not willing to make.
How to Reach Support
- Open Grand Media Station
- Navigate to Settings
- Select "Support"
- Describe your issue and submit
What to Expect
- Response times vary — this is an indie product with a single developer
- I'll respond to every ticket
- Complex issues may take longer
- Feature requests submitted through support are tracked